Terms & Conditions

Last Updated: 12 October 2026

Welcome to Swaadpurna Masale. These Terms & Conditions govern your access to and use of our website, https://swaadpurnamasale.com/, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.

1. About Our Business

Swaadpurna Masale offers spice and masala products through its online store. Throughout these terms, “we,” “us,” and “our” refer to Swaadpurna Masale, while “you” and “your” refer to the website visitor or customer.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you place an order on behalf of another person or business, you confirm that you are authorised to do so.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, packaging details, prices, and other information.

However, actual packaging, colours, or appearance may vary slightly from website images. Customers should refer to the product label for ingredients, usage instructions, storage guidance, and applicable product information.

Please review product details carefully before placing an order. If you have a question about a product, contact us before purchasing.

4. Pricing and Product Availability

All prices are displayed in Indian Rupees (INR), unless stated otherwise.

Prices, product availability, discounts, and promotional offers may change without prior notice. Any applicable shipping charges and taxes will be displayed or communicated as required before the order is completed.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you to explain the issue and arrange an appropriate resolution in accordance with applicable law.

5. Orders and Order Confirmation

When you place an order, you agree to provide accurate and complete contact, billing, and delivery information.

An order confirmation indicates that we have received your order; it does not necessarily mean the order has been finally accepted or dispatched.

We may contact you to verify order details or address an issue affecting fulfilment. Any cancellation by us will be handled in accordance with our Cancellation Policy and applicable law.

6. Payments

Payments must be made using the payment methods available at checkout.

Orders paid online are subject to confirmation from the relevant payment service provider. For Cash on Delivery orders, payment must be made according to the delivery and payment instructions provided.

You agree not to use unauthorised payment methods or engage in fraudulent transactions. We do not ask customers to disclose passwords, PINs, or one-time passwords (OTPs) to our support team.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes communicated on our website. Actual delivery times may vary according to the destination, courier availability, weather, and other circumstances.

Customers are responsible for providing a correct and complete delivery address and reachable contact number.

For more information, please review our Shipping and Delivery Policy.

8. Cancellation, Returns and Refunds

Order cancellation requests, eligible returns, and refunds are handled according to our published Cancellation Policy and applicable return and refund terms.

Customers should review these policies before placing an order. Nothing in these Terms & Conditions excludes any consumer rights or remedies that cannot legally be excluded.

9. Product Quality, Storage and Use

Customers should check product labels and packaging instructions before use.

Store products according to the instructions on their packaging and keep them away from unsuitable storage conditions. Do not consume products if their packaging appears tampered with, contaminated, or otherwise unsafe.

If you receive a damaged, incorrect, or defective product, please contact us promptly with your order details and supporting photographs where available.

10. Offers, Coupons and Discounts

Promotional offers and coupon codes may be subject to specific eligibility requirements, validity periods, minimum order values, or other conditions communicated with the offer.

Unless expressly stated otherwise, coupons cannot be exchanged for cash. We may correct promotional errors or withdraw an offer in accordance with applicable law and the terms communicated to customers.

11. Intellectual Property

Website content, including text, logos, product photographs, graphics, designs, and other materials, may be owned by or licensed to Swaadpurna Masale.

You may view and use this content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, or commercially exploit our content without prior written permission, except where permitted by law.

12. Acceptable Use

You agree not to:

Use the website for unlawful, fraudulent, or deceptive activities.
Attempt to interfere with website security or functionality.
Introduce malicious code or attempt unauthorised access to our systems.
Copy or misuse website content or another person’s personal information.
Submit false order details or impersonate another person.

We may take appropriate action against misuse of the website, subject to applicable law.

13. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery providers, analytics tools, or external links.

These services may be governed by their own terms and privacy policies. We are not responsible for the independent content or practices of external websites, except to the extent required by applicable law.

14. Limitation of Liability

We take reasonable steps to maintain accurate product information and reliable website operations. However, temporary interruptions, technical errors, and delivery delays may occur.

To the extent permitted by applicable law, Swaadpurna Masale will not be liable for indirect or consequential losses arising from the use of the website. Nothing in these terms limits liability or consumer remedies where such limitation is prohibited by law.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information may be collected, used, and shared.

Please review the Privacy Policy before submitting personal information or placing an order.

16. Changes to These Terms

We may update these Terms & Conditions when our business practices, website functionality, or legal requirements change.

Revised terms will be published on this page with an updated revision date. Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired under law.

17. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any dispute arising from the use of our website or purchase of our products will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, without restricting any statutory consumer rights or remedies.

18. Contact Information

For questions regarding these Terms & Conditions, orders, or our products, please contact us through the official customer support details published on our website.

Business Name: Swaadpurna Masale
Website: https://swaadpurnamasale.com/
Email Id : info@swaadpurnamasale.com
Phone: +91 97663 34369

Thank you for choosing Swaadpurna Masale. We appreciate your trust and look forward to serving you.