Shipping Policy
Last Updated: 12 October 2026
At Swaadpurna Masale, we strive to deliver your favourite masalas and spice products safely and conveniently to your doorstep. This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered when you shop at https://swaadpurnamasale.com/.
1. Order Processing
Once you place an order successfully, our team will process it after verifying the order details and payment, where applicable.
Order processing generally takes 1–3 business days, excluding Sundays and public holidays. During busy periods, promotional offers, or unforeseen circumstances, processing may take longer.
Customers may receive an order confirmation or other updates through the contact details provided at checkout.
2. Shipping and Delivery Time
Delivery timelines depend on your location, courier availability, weather conditions, and other logistical factors.
Estimated delivery timelines are as follows:
- Local deliveries: Depending on the delivery location and courier availability.
- Other locations within India: Typically 3–7 business days after dispatch, subject to serviceability.
- Remote locations: Delivery may take additional time.
These timelines are estimates and are not guaranteed. Delays may occur due to courier disruptions, public holidays, adverse weather, or circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on the delivery address, order value, package weight, or applicable promotional offers.
Any free-shipping offer will be subject to the conditions displayed on our website at the time of purchase.
4. Order Tracking
Where tracking facilities are available, customers may receive a tracking number or shipment link through SMS, email, WhatsApp, or another available communication channel.
Customers can use the provided tracking details to check the status of their shipment.
If tracking information is unavailable or your order appears delayed, please contact our customer support team.
5. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses, phone numbers, and other required delivery information at checkout.
Swaadpurna Masale cannot guarantee successful delivery if incorrect or incomplete information is provided. If you notice an error after placing an order, contact us as soon as possible. Changes may not be possible once an order has been dispatched.
6. Delayed, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number and registered contact details.
We will coordinate with the relevant courier or delivery partner, where applicable, to investigate the issue and provide an update.
Delivery delays caused by courier services, weather, operational disruptions, or other circumstances beyond our reasonable control may be outside our direct responsibility. Any refund or replacement will be handled in accordance with our applicable policies and legal obligations.
7. Damaged or Incorrect Products
Please inspect your package after delivery.
If you receive a damaged, leaking, defective, or incorrect product, contact us promptly with your order number and clear photographs or videos of the product and packaging, where available.
We will review the issue and communicate the appropriate resolution in accordance with our Returns and Refund Policy and applicable law.
8. Delivery Attempts and Failed Deliveries
Please ensure that someone is available to receive the shipment at the delivery address.
If delivery fails because the recipient is unavailable, the address is incorrect, or the shipment is refused, the courier may attempt redelivery or return the shipment to the sender.
Any additional shipping charges or refund adjustments will be handled according to the applicable order terms and legal requirements.
9. Order Cancellation
Requests to cancel an order should be made as soon as possible through our customer support channels.
Cancellation may not be possible once an order has been packed or dispatched. Approved cancellations and refunds will be handled according to our Cancellation and Refund Policy.
10. Contact Us
For shipping, delivery, tracking, or order-related enquiries, please contact us using our official customer support details.
Business Name: Swaadpurna Masale
Website: https://swaadpurnamasale.com/
Email: Please refer to the official customer support email published on our website.
Phone: Please refer to the official customer support number published on our website.
Please include your order number when contacting us so we can assist you efficiently.