Cancellation Policy
Last Updated: 12 October 2026
At Swaadpurna Masale, we aim to provide a smooth and reliable shopping experience. This Cancellation Policy explains how customers can request cancellation of orders placed through https://swaadpurnamasale.com/.
1. Order Cancellation by Customers
Customers who wish to cancel an order should contact us as soon as possible after placing it.
Cancellation requests may be accepted if the order has not yet been processed, packed, or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, please provide your order number and registered contact details through our official customer support channels.
2. Cancellation After Dispatch
Once an order has been shipped, it generally cannot be cancelled through the normal cancellation process.
If you no longer wish to receive a dispatched order, please contact our customer support team for guidance. Any return, refund, or other resolution will be handled according to our applicable policies and legal obligations.
3. Cancellation by Swaadpurna Masale
We reserve the right to cancel an order in circumstances such as:
- The ordered product is unavailable or out of stock.
- The shipping address is incomplete or cannot be serviced.
- A payment or transaction cannot be verified.
- We reasonably suspect a fraudulent or unauthorised transaction.
- An unexpected operational issue prevents fulfilment of the order.
If we cancel an order for which payment has already been received, the applicable refund will be initiated through the original payment method or another legally permissible method, as appropriate.
4. Refunds for Cancelled Orders
If a cancellation is approved and payment has already been collected, the eligible refund will be processed in accordance with our Refund Policy and applicable law.
The time taken for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.
Any applicable refund deductions, including shipping charges, will be communicated transparently and handled in accordance with applicable law and the terms disclosed at checkout.
5. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers should request cancellation before the order is dispatched.
Repeated refusal of deliveries or misuse of COD ordering may result in additional order verification or restrictions where permitted by law.
6. Promotional and Discounted Orders
Orders placed during promotional campaigns, discounts, or special offers are subject to the same cancellation principles unless specific terms are communicated with the offer.
Cancellation of an order does not automatically guarantee that the same promotional price or offer will remain available for a future purchase.
7. Incorrect or Duplicate Orders
If you accidentally place a duplicate order or select the wrong product, contact us immediately with the relevant order number.
We will review the request and make reasonable efforts to assist if the order has not already been processed or dispatched.
8. Contact Us
For cancellation requests or questions about this policy, please contact us using our official customer support details.
Business Name: Swaadpurna Masale
Website: https://swaadpurnamasale.com/
Email: info@swaadpurnamasale.com
Phone: +91 97663 34369
Please include your order number and registered contact details to help us process your request efficiently.